Susbcription & Customer Account

Which countries are covered by the basic subscription?

Our GPS trackers with subscription cover the following countries with the standard subscription. The worldwide package is required for all other countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Liechtenstein, Norway, Switzerland, Turkey and United Kingdom.

Can I also use my GPS tracker worldwide?

Yes, with an additional worldwide subscription that can be canceled monthly. You can find more information here.

Can I transfer a new GPS tracker to an existing subscription?

To transfer a new GPS tracker to an existing service package, please contact our support team. We need the device ID of the old and the new device for the transfer.

I have lost my GPS tracker, what now?

Please contact us immediately. You can cancel your subscription via your customer account and we will lock your GPS device to prevent unauthorized use.

Where can I manage my subscriptions?

You can manage your subscriptions in your customer account.

How can I add more GPS trackers to my account?

I have purchased a GPS tracker, what now?

A basic subscription is required to use our GPS trackers, except trackilive EverFind. Visit https://portal.trackilive.com/en/, select the service package and follow the steps.

How can I reset my password?

Your user name corresponds to the e-mail address you entered when you registered. If you no longer know which e-mail address you used, please contact our customer service.

I can't log in. What do I do now?

Please check your username/email address and password. Reset your password if necessary. If you are still unable to log in, please contact our customer service.

The payment has failed, what now?

Please check the payment details in your customer account. If your credit card has expired, please enter a new credit card or use an alternative payment method.

Can I also pay by direct debit or bank transfer?

Payment by direct debit or bank transfer is not possible by default. If you are a public authority, an institution or a similar organization, please contact our customer service and we will find a solution for you.

How can I pass on the GPS tracker and the subscription to someone else?

Please cancel the subscription in your customer account and then contact our customer service to delete the device from your customer account.

I have sold my GPS tracker, what do I have to do?

Please delete the payment details from your customer account and change the email address to that of the new owner. Alternatively, please contact our customer service so that they can remove the device from your customer account.

I would like to change my service package, is that possible?

Please log in to your customer account and check the available options. If you have any questions, please contact our customer service.